The role of technology in training and development across the hospitality industry has evolved dramatically, especially over the last 5 years. In this episode of Accelerate, host Rob is joined by Felicia White, President-Elect for the Council Hotel Restaurant and Trainers (CHART), and Monique Donahue, Director of Commercial Learning for Hilton, and prior president of CHART. CHART is an association that provides training and resources for both hotel and restaurant operators. Serving industries providing hospitality and service, many with responsibility of training in their organizations come from operations without a formal background in training or human resources.
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CHART’ing the Course of Training Tech
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The role of technology in training and development across the hospitality industry has evolved dramatically, especially over the last 5 years. In this episode of Accelerate, host Rob is joined by Felicia White, President-Elect for the Council Hotel Restaurant and Trainers (CHART), and Monique Donahue, Director of Commercial Learning for Hilton, and prior president of CHART. CHART is an association that provides training and resources for both hotel and restaurant operators. Serving industries providing hospitality and service, many with responsibility of training in their organizations come from operations without a formal background in training or human resources.