The Lost Skills of Hospitality - Focus Brands and Top Indie Operator Reveal Secrets
Hospitality is the lost skill of 2023 with consumer sentiment down more than ever
Consumers are dropping more and more occasions in dining out, and the biggest reason is the lack of hospitality and service. From fast food to fine dining, the consumer has started to set a new standard that is failing to be met by most operators around the country, with overall market Sentiment continuing to fall.
We get to analyze two completely different models here with Focus Brands, the leaders of multiple national brands, and Kapow Noodle Bar, a powerhouse independent in South Florida.
Focus Brands Reveals New Innovations
The challenge that operators face today is the issue with consumer sentiment and its underperformance when sales and menu prices are up. Has the art of hospitality been lost? We investigate this issue with Claiborne Irby, SVP, of Strategy & Insight at Focus Brands.
Independent Operators Deal With The New Hospitality Challenge
Kapow Noodle Bar is reconsidering the hospitality model and what it means to create a new value proposition for the next-gen consumer. How to not cut corners but instead lean into the challenge and create a unique experience for the guest.
Wingstop Consumer Sentiment Report
Wingstop consumer sentiment research has connected to a new set of consumers with a growing sector in young millennials and Gen X, both of which have been increasing in occasions with Wingstop over the past two quarters. Growing its delivery channel is one of the many strategies Wingstop employs to reach its goal of $2 million in AUV compared to its current $1.6 million. These tactics include improving its digital platform, driving brand awareness, menu innovation, and using data-driven marketing, executives reported on the earnings call.
Check Out The Latest Data and Insights on Wingstop
